Sr. Manager Operations, WW Reverse Logistics

 

Location:  San Jose, CA

 

Responsibilities:

• Manage processes for WW Reverse logistics and warranty, create new standard lead change.
• Ensure efficient operations including inventory management, cost, proper inventory levels and timely customer fulfilment.  
• Implement new planning and inventory management systems and tools for spares parts management.
• Provide monthly reports of RMA cost and quality trend summaries.
• Analyze RMA trends and develop improvement plans as needed. 
•  Determine RMA disposition to recover maximum net value to NETGEAR.
• Develop WW RMA policies and procedures as required.
• Conduct studies on returns to improve process and products.
• Review and sign off on customer contracts for RGM services.
• Ensuring SOX compliancy is adhered to throughout the supply chain.
• Review and approve invoices, expenses against annual budget to ensure financial compliance.
• Open/Close RMA centers as required to support an efficient business model.
• Implement and support in country testing and disposition of warranty returned goods.
• Manage spare parts to minimize the consumption of new products.
• Manage testing, firmware loads, conversions, value add services relating to produ

Education and Experience: 

• Bachelor’s degree or equivalent experience.
• Eight (8) years plus experience in reverse logistics in the consumer electronic space, with sales volumes in excess of 10m+ per year. Customer service and inventory management dealing with multiple regions.
• Five (5) years plus experience managing and leading high performance operations teams.
• Experience working with 3^rd party logistics suppliers in high tech.
•  Experience managing RMA processing, Quality controls, process improvements.
• ISO documentation experience.
• Project management and strong documentation of processes.
• Excellent knowledge of reverse logistics, inventory management and financial systems Oracle, SalesForce.com, SAP, Microsoft Office skills specifically Excel.

Skills Required: 

·         Must be able to hit the ground running.

·         Excellent interpersonal and communication skills, both written and verbal.

·         Excellent MS Excel , Outlook and PC skills.

·         Good problem recognition, negotiation and resolution skills.

·         Creative, Systematic, hard-working, detailed minded & positive attitude

·         Good sense of material flow

·         Must demonstrate good teamwork and initiative.

·         Must be results oriented and flexible on work hours to get the job done

·         Must be able to work effectively in a high volume, fast paced and multi-tasked environment with all levels of management, both internal and external.

·         Must be able to work independently and able to work under pressure.

·         Must be able to travel to 3PL’s , Domestic and International. APAC,EMEA.